01 · Findings
What it produces
Each run below is a real corpus, collected and verified the same way. A company is added or removed by pointing the collectors at its public sources; nothing on this page is hand-written.
- Atlassian Marketplace212
Across 18 apps, customers credit named support engineers for making the product work. No single app team owns that pattern, but a platform team could.
212 records, 8 themes, 72 reports behind the top theme
- Aha! Ideas portal130
- Capterra100
- Reddit43
- App Store11
What customers raise most in public (setup and learning curve) ranks low on the ideas portal. The portal hears from power users. Public reviews hear from people who never got that far.
284 records, 13 themes, the 2 biggest rank 12 and 11 of 12 on its own portal
- App Store150
- Google Play68
Customers want to see their response limit before they send a survey, not after.
218 records, 8 themes, 41 reports behind the top theme
02 · Limits
What this cannot see
- 01Only people with something to say write reviews. Satisfied customers and quiet cancellations look identical from the outside.
- 02Review volume tracks marketing effort as much as product quality. Some of these reviews arrived in vendor campaigns, weeks apart.
- 03Reddit skews to power users and detractors. Marketplace reviews skew to the administrators whom support had already helped.
- 04G2 is excluded because its terms prohibit automated collection. Capterra blocks automated access, and some sources are English only.
- 05One reader made every clustering call. There is no second rater yet, and the agreement check on the page exists so someone else can challenge it.
03 · Method
A ranked list is a guess until someone tests it
Ranking feedback is the part that demos well, and it is the easy half. The harder question is what evidence would change the ranking. So each company’s top opportunity carries a survey written to test it, a critique of that survey by a second pass, and the decision thresholds fixed before any answers exist.
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1 →Listen The feedback they do not own
Public reviews and posts, collected within each site’s rules, stored word for word with the date, the rating, and the reviewer’s stated role. Names are not kept.
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2 →Ask A survey that can change the answer
Every question is tagged to the part of the hypothesis it tests. A second pass removes the leading questions, the ones that ask two things at once, and any question no decision depends on.
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3 BuildIgnoreDecide The rule before the data
Thresholds are set in advance. If the answers come back one way the work moves to Build, another way and it drops to Ignore. The sliders show what each distribution would do. No responses are invented.
The software for deciding what to build has never been better. The feedback that should decide it still sits on other people’s websites, unread.
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